Privacy Policy

Introduction

Nevrio Technology Private Limited ("NevPOS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant point-of-sale software and related services (the "Service").

By using NevPOS, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

• Name and contact information (email, phone number, address)
• Business information (restaurant name, GSTIN, FSSAI license)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Staff information (names, roles, PINs)

Transaction Data

We collect transaction data generated through your use of NevPOS, including:

• Order details and billing information
• Invoice and payment records
• Menu items and pricing
• Customer names (if you choose to capture them)

Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process transactions and send invoices
• To generate reports and analytics for your business
• To communicate with you about updates, support, and promotions
• To comply with GST and other regulatory requirements
• To improve and optimize our Service
• To detect and prevent fraud or security issues

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our Service (cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government regulation (including GST authorities)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication mechanisms
• Regular security audits and vulnerability assessments
• Access controls and monitoring
• Automated backups with encryption

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your data for as long as your account is active or as needed to provide our Service. Transaction records are retained for a minimum of 8 years to comply with Indian tax regulations. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

Your Rights

You have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Data portability (export your data)
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include essential cookies for functionality, analytics cookies for understanding usage patterns, and preference cookies to remember your settings. You can control cookies through your browser settings.

Children's Privacy

NevPOS is intended for business use and is not directed at children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: