Refund Policy
30-Day Money-Back Guarantee
Last updated: January 1, 2024
Quick Summary
- 30-day full refund — Not satisfied within 30 days? Get a complete refund, no questions asked.
- Pro-rata refunds — Annual plans cancelled after 30 days receive pro-rata refunds for unused months.
- Quick processing — Refunds processed within 5-7 business days.
30-Day Money-Back Guarantee
We're confident you'll love NevPOS, but if for any reason you're not satisfied within the first 30 days of your paid subscription, we'll give you a full refund. No questions asked, no hassle.
To qualify for the 30-day guarantee:
- Request must be within 30 days of first payment
- Account must be in good standing (no abuse or violations)
- One refund per customer/business
Monthly Subscriptions
Eligible for Refund
- Within 30 days of first payment (full refund)
- Service outage exceeding 24 hours (pro-rata credit)
- Billing errors (full correction)
Not Eligible
- Cancellation after 30 days (service continues until period end)
- Partial month usage
- Repeated cancellation and re-subscription
Annual Subscriptions
Annual subscriptions include the same 30-day money-back guarantee, plus additional pro-rata refund options.
Refund Calculation
| Cancellation Time | Refund Amount |
|---|---|
| Within 30 days | 100% full refund |
| 31-90 days | Pro-rata refund minus 1 month |
| 91-180 days | Pro-rata refund minus 2 months |
| After 180 days | No refund (service continues) |
How to Request a Refund
Contact Support
Email us at [email protected] or use the in-app support chat. Include your account email and reason for the refund request.
Verification
Our team will verify your account and eligibility within 24 hours. We may ask a few questions to improve our service.
Refund Processing
Once approved, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.
Special Circumstances
Service Downtime
If our service experiences unscheduled downtime exceeding 24 hours, you may request a pro-rata credit for the affected period. Scheduled maintenance does not qualify.
Billing Errors
If you were charged incorrectly (wrong amount, duplicate charge), we will issue a full refund or correction immediately upon verification.
Business Closure
If your restaurant closes permanently, contact us for a compassionate refund consideration on unused subscription time.
Non-Refundable Items
- Custom development or integration work
- On-site training or consultation fees (Enterprise plan)
- Hardware purchases (if any)
- Accounts terminated due to Terms of Service violations
Contact Us
Have questions about our refund policy? We're here to help.